Money-Back Policy

1. Scope

This policy covers paid enrollments for Energy Surge cohorts and self-paced programs sold directly by Energy Surge. Corporate contracts may define separate terms.

2. Eligibility window

For digital products with immediate material access, you may request a refund within 14 days of purchase provided you have not completed more than 20% of released modules as recorded in our learning system.

3. Full refunds

If you withdraw before the cohort start date and have not downloaded restricted assets, we issue a full refund to the original payment method where technically possible.

4. Partial refunds

After cohort start, partial refunds may be considered for documented medical emergencies or relocation, minus administrative fees and any consumed mentor sessions.

5. Non-refundable items

Third-party exam vouchers, donated scholarships, and customized enterprise workshops are generally non-refundable once procurement begins.

6. Process & timing

Email admissions@energy-surge.digital with enrollment ID, reason, and supporting documents if applicable. Decisions are communicated within 10 business days. Approved refunds are processed within 14 business days subject to banking timelines.

7. Consumer rights (Vietnam)

Nothing here limits statutory consumer protections applicable in Vietnam. For disputes, contact us first; you may also pursue remedies available under local law. Energy Surge · 175 Giang Vo Street, Ba Dinh District, Hanoi, Vietnam. Phone: +84 24 3823 2165. Email: admissions@energy-surge.digital.

Contact: admissions@energy-surge.digital

Related: General Terms.